Araati Privacy Policy

Effective Date: 04/06/2026

Araati ("Araati," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Araati website, mobile application, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Email address

• Mobile phone number

• Delivery address

• Billing address

• Date of birth (where required)

• Government-issued identification (for delivery partners)

• Profile photograph (optional)

Account Information

• Username

• Password (stored in encrypted form)

• Account preferences

• Order history

• Payment history

Payment Information

Payments are processed through secure third-party payment providers. Araati does not store your complete debit card, credit card, or banking credentials.

Location Information

With your permission, we collect your location to:

• Provide delivery services

• Match customers with nearby delivery partners

• Track deliveries

• Improve route optimization

You may disable location access through your device settings; however, some features may not function properly.

Device Information

We may collect:

• Device model

• Operating system

• Browser type

• IP address

• Device identifiers

• App version

• Crash reports

• Usage analytics

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Process orders

• Deliver products and services

• Process payments

• Verify identity

• Provide customer support

• Communicate order updates

• Improve our Services

• Prevent fraud and unauthorized activity

• Ensure platform security

• Comply with legal obligations

• Send promotional communications (where permitted or with your consent)

3. Sharing of Information

We may share your information with:

Delivery Partners

Information necessary to complete deliveries, such as:

• Customer name

• Delivery address

• Contact number

Merchants

Information necessary to prepare and fulfill your order.

Payment Service Providers

To securely process payments.

Service Providers

Third-party companies that assist with:

• Cloud hosting

• Analytics

• Customer support

• Communication services

• Fraud prevention

Legal Authorities

We may disclose information if required by law, court order, or to protect our legal rights, users, or the public.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no method of transmission or storage is completely secure.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

• Maintain business records

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Update your account details

• Request deletion of your account and personal data

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request a copy of your personal information

Requests may be subject to legal or operational requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep you signed in

• Remember preferences

• Improve website functionality

• Analyze website traffic

• Enhance user experience

You can manage cookie preferences through your browser settings.

8. Third-Party Services

Our Services may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Araati's Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. International Data Transfers

If your information is transferred or processed outside your country of residence, we will take appropriate measures to ensure it receives a level of protection consistent with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when the revised version is posted on our website or app. Your continued use of the Services after the updated Privacy Policy is posted constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Araati Support

Email: ask@araati.com

Phone: 0762648961

Website: araati.com

13. Consent

By accessing or using the Araati website or mobile application, creating an account, or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.